Management Services

The management of the inmate telecommunications environment can be very burdensome for facility staff.  We act as an extension of your organization; by being independent and without any allegiance to any service provider, we work alongside your staff and help save you time by:

• Assisting with friend/family inquiries, blocked number requests, and investigative reports.
• Coordinating and monitoring vendor technicians to resolve reported repairs.
• Managing system upgrades, vendor transitions, PIN and debit implementations.
• Monitoring monthly generated revenue and call volumes.
• Recommending / implementing new revenue streams to protect monthly commissions.
• Researching industry trends and regulations.
• Consulting, managing, and reconciling ancillary services such as mobile solutions, tablet technologies, video visitation, inmate electronic messaging, media services, inmate voicemail, and inmate kiosk transactions.

Our goal is to relieve you and your staff of the administrative burden associated with your inmate telecommunications environment.